General Terms & Conditions and Refund Policy


You (the client or potential client) are entering into an agreement with BDS Labs Ltd, by accepting these Terms and Conditions. This agreement also allows you to use this website in accordance with the Terms and Conditions outlined below. The use of the website is conditional upon your acceptance and compliance with the terms, conditions, disclaimers and notices set out on the website and you should now read them in full, before using the website.

BDS Labs Ltd reserve the right to amend, change or alter any of the ‘Terms and Conditions’ without notice to you, at any time it deems proper to do so. Your continued use of our services after any amendment becomes effective constitutes an agreement by you to abide and be bound by the Terms and Conditions, as so amended.

Limitation of liability

BDS Labs Ltd will in no way be liable for any direct, indirect, special, incidental, or consequential damages, resulting from use or inability to use this website or for the cost of procurement of substitute products or resulting from any products purchased or obtained or messages received or transactions entered into through the website or resulting from unauthorized access to or alteration of your transmissions or data or of any information contained on this website, including but not limited to, damages for loss of profits, use, data or other intangible, even if we have been advised of the possibility of such damages.

Where any Act of Parliament implies in the Terms and Conditions any term, condition or warranty, and that Act avoids or prohibits provisions in a contract excluding or modifying the application of or exercise of, or liability under such term, condition or warranty, such term, condition or warranty shall be deemed to be included in the Terms and Conditions, however, the liability for us on any breach of such term, condition or warranty shall be limited, at our option, to any one or more of the following:

  • if the breach relates to goods:
  • the replacement of the goods or supply of equivalent goods;
  • the repair of such goods;
  • the payment of the cost of replacing the goods or of acquiring equivalent goods; or
  • the payment of the cost of having the goods repaired; and
  • if the breach to relates to services:
  • the supplying of the services again; or
  • the payment of the cost of having the services supplied again.

Refund Policy

We hope you will be pleased with your purchase. Should you wish to return anything bought from BDS Labs Ltd, we will be happy to refund or exchange a product provided it is proven not fit for purpose and returned to us with all associated models, packing, etc. Returns should be made within 10 days. If BDS Labs Ltd find that the product has not been returned to us, then BDS Labs Ltd reserves the right to refuse a refund on the item. If you are returning an item because of an error on our part or because it is damaged or defective, BDS Labs Ltd will refund the delivery charges incurred in sending the item to you and pay for your costs in returning it to us.

Payment Terms

Payment terms are strictly 30 days from month end. Should payment not be made within 30 days from month end then we reserve the right to take legal action against to recover the debt, any costs associated with such recovery actions will be borne solely by the client.


Any order placed by you in the manner as described in this website, will be deemed by BDS Labs Ltd as an offer by you to purchase a particular product for the price (including the delivery and other charges and taxes) specified in this website at the time you place your order on these Terms and Conditions. BDS Labs Ltd reserve the right to accept or reject your offer for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order. Your contract with BDS Labs Ltd only comes into existence when it receives a written prescription for goods or services, and when cleared payment for these goods or services is received in full.

Risk and Title

BDS Labs Ltd will retain title to the products you order until you have made payment in full for those products, but all risk in the products will pass to you upon their delivery to or collection by a postal or courier service. You should consider whether to obtain any suitable insurance.


BDS Labs Ltd warrant the exact suitability of the individual appliances only for the geometry of the teeth represented in the impressions, provided that the doctor providing medical treatment examines the correctness of the appliance in its entirety and all of its components, which have been manufactured by us as custom-made product according to his/her instructions and at the commencement of treatment assumes full responsibility for the whole continuance of the treatment. Before making any warranty the buyer must first have duly complied with the obligations relating to product examination and BDS Labs Ltd’s complaints procedure.

Data Privacy

Please refer to our Privacy Policy here:

Capacity and literature

The products on the website are only available for sale to suitably qualified individuals (dentists) who can make legally binding contracts. BDS Labs Ltd will agree to supply such products to such individuals on a 12 monthly rolling contract. All title, images and information supplied during this term will remain the property of BDS Labs Ltd at all times. Should the contract not be renewed for any reason, BDS Labs Ltd will demand that all property mentioned be returned to BDS Labs Ltd and removed from any literature relating to this product. The practice will lose the right to advertise itself as a partner of BDS Labs Ltd and therefore will not be allowed to advertise the use of or provision of any BDS Labs Ltd products.


Prices of products and services and delivery and other charges displayed on this website are current at the time of issue, but may change at any time and are subject to availability

BDS Labs Limited (Company number 08821480)